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Frequently asked questions

Tickets

How can I order tickets online?

  • Click on the concert you want to visit in the program.
  • You can click on “order tickets” on the right. Select the number of tickets you want to order. These will now appear in your shopping basket (in the menu at the top of the screen).
  • Want to buy your tickets now? Click on the shopping basket, and you will be direct to the page where you can complete your order.
  • Want to buy tickets to more concerts? Select the other concerts you want to visit, collect the tickets in your shopping basket and complete your order when you’ve added all the tickets you want to buy.

How do I receive my e-tickets?

You can download your tickets as soon as you’ve paid for them. They will also be sent to the e-mail address you submitted during the ordering process.

I’ve selected my tickets and want to finalize my purchase, what do I do now?

  • Click on the shopping basket in the top right of the screen.
  • You are now on the order page, where you will see an overview of the tickets you’ve ordered.
  • Click on the button “Finalize order”, which you will find at the bottom of the list.
  • You will now have the choice to log in or to create an account. If you’ve placed an order with us before, you can log in with your existing credentials. If you haven’t done so, create a new account via “New customer”.
  • You can now finalize your purchase. You still have the opportunity to make adjustments to your purchase.

I haven’t received my e-ticket yet, now what?

If you haven’t received an e-mail with the e-tickets after a day, please check whether the mail has ended up in your spam folder. Also make sure that there is enough space your inbox to deliver the e-mail, and check whether you’re using the e-mail address you submitted when placing your order. If you still haven’t received the e-tickets, please get in touch via info@schiermonnikoogfestival.nl.

I don’t have a printer and can’t print my e-ticket.

You don’t have to print your e-ticket: we can scan the ticket straight from your smartphone. We can also print your ticket at the festival information counter if you are unable to show the ticket on your phone. The counter is opened daily from 09:30 until 17:00.

Unfortunately, I am not able to make it to the concert, or I have excess tickets. Can I return these?

No. Tickets purchased cannot be returned. We recommend cancellation insurance. However, it is possible to put them up for sale on the ticket marketplace page (please note: this page is not managed by the festival organization):

Ticket marketplace

I cannot use iDEAL. Can I make a direct bank transfer?

You can request a paper order form, which you can return to us once you’ve filled it in. You can then transfer the appropriate amount. Send us an e-mail, or download the form here:

Order form 2020

Does sold out really mean “sold out”?

Yes. The venues have limited capacity. There is a queue for people who were unable to acquire a ticket. This queue starts from the moment the doors to the concert are opened.
If you have extra tickets or are looking for tickets for a certain concert, please use our ticket marketplace page:

Ticket marketplace

My credentials are not recognized when I try to log in. What’s going on?

Perhaps you’re using the wrong password or e-mail address. You can request your password by clicking on “I forgot my password”.

If this is not the case, you do not have an account in our ticket system yet. You can create one via the button “New visitor”, which you can find in the black menu.

What are the requirements for printing tickets?

Print your tickets in black and white or color, on matte white paper. The codes on the tickets are only valid once.

Discounts

I have a discount code. How do I use it?

In the program, click on the event you want to visit. You will find the textbox “Discount code?” underneath the prices. Fill in your discount code and click on the button with the arrow pointing down, and you will see the discount prices. You can now order all your tickets for this discounted prices. The code is directly applied to all the events for which it is valid. You can use one discount code at a time (they do not add up).

Discount codes only apply to concerts, master classes, and passe-partouts, and not to excursions, lectures, stargazing walks and documentaries.

I have a discount code, what does it apply to?

Discount codes only apply to concerts, master classes, and passe-partouts, and not to excursions, lectures, stargazing walks and documentaries.

I’m a member of Natuurmonumenten. Do I qualify for a discount?

Members of Natuurmonumenten pay € 5 (instead of € 8) for excursions. This discount does not apply to stargazing walks.

I live on the mainland but have a home on Schiermonnikoog. Do I qualify for the islander price?

No. To qualify for the islander price, you need to be registered with the municipality of Schiermonnikoog. We may ask for a “bootkaart” during the festival to verify your islandership.

What are the benefits of a passe-partout?

A passe-partout is cheaper than buying separate tickets. Passe-partout holders receive a free program booklet and, during the festival in October, a voucher to rent a bike for the duration of your passe-partout.

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